Credit and Collections Specialist - San Pedro Sula, Honduras

We are seeking a Credit & Collections Specialist to manage a diversified customer portfolio—including Key Accounts, mid-size accounts, and smaller customers—for a leading multinational company in the white goods and small appliances industry.

The primary objective of this role is to reconcile accounts receivable balances, ensure timely collections, and maintain a strong, professional relationship with customers and internal stakeholders while continuously optimizing the collections process.

This role requires a proactive, analytical, and customer-focused professional who can resolve deductions and disputes, implement effective collection strategies, and deliver clear reporting and insights to reduce financial risk and improve cash flow.

Key Responsibilities:

1) Portfolio Management & Customer Communication

• Own and manage a customer portfolio, ensuring timely follow-up on open invoices and overdue balances.
• Maintain consistent, professional communication with customers to ensure payment commitments are met and relationships remain strong.
• Document collection activity, customer commitments, and next steps with accuracy and attention to detail.

2) Dispute, Deduction & Conflict Resolution (Cross-Functional):

• Investigate and resolve short-payments, deductions, claims, and disputes by coordinating with Sales, Logistics, and Customer Service to remove blockers and accelerate collections.
• Escalate complex issues appropriately while protecting customer relationships and company interests.

3) Collections Strategy & Risk Segmentation

• Develop and execute proactive collection strategies to maximize recovery and reduce past due exposure.
• Analyze the portfolio and segment customers by risk and payment behavior to prioritize actions and meet collection targets.
• Identify process bottlenecks and propose improvements to increase efficiency and effectiveness.

4) Account Reconciliation & Cash Application Support

• Perform accounts receivable reconciliations (customer statements, open items, unapplied cash) to ensure accurate balances.
• Support the resolution of discrepancies in customer records, invoices, and supporting documentation.

5) Reporting, Analysis & Insights

• Prepare periodic reporting on A/R status, overdue balances, collection progress, and key indicators for leadership visibility.
• Provide data-driven recommendations to improve collections performance and reduce financial risk.
• Track trends in delinquency and dispute drivers to inform corrective actions and preventative controls.

6) Process Excellence & Controls

Ensure compliance with internal policies and ethical collections practices. [interviewguy.com]

Maintain organized documentation and support audits or internal controls related to A/R.

Required Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Industrial Engineering, or related field.
• Collections experience (required) in B2B environments managing multiple customer t