Descripción del puesto
English fluency is a must. You'll be communicating exclusively with U.
S.-based customers and teams
Prior experience in sales is required
Comfortable with a light sales approach, not pushy, but confident in presenting options and closing bookings
Strong communication skills, clear, warm, and persuasive on every call
Reliable, organized, and able to work independently in a remote environment
Comfortable with CRM tools, scheduling software, and digital workflows
High standards for your own work. You take ownership and follow through
Handle inbound and outbound customer calls for a U.
S.-based residential plumbing operation
Convert inbound inquiries into booked appointments using consultative, value-based communication
Schedule service appointments and coordinate dispatch with field technicians
Identify upsell and membership opportunities and present them naturally during customer interactions
Deliver a professional, high-touch experience on every interaction
Follow up with customers to confirm appointments, gather feedback, and resolve issues
Maintain accurate records in our CRM and support operational workflows
Collaborate with operations and field teams to keep service delivery running smoothly