Bolsa de trabajo en México

Contact Center Specialist

Intugo, in partnership with a foreign company specialized in technology-enabled revenue cycle management (RCM) services for healthcare organizations, is looking for you

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Hook: Join our team today

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What you’ll do:

Handle inbound calls from patients, providers, and healthcare consumers in a highly professional and courteous manner

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Schedule and manage appointments across multiple partner clinics and facilities

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Verify consumer details, including demographics and insurance information, and accurately document all interactions in electronic health records (EHR) systems

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What you need:

Education: College degree completed (graduation mandate)

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Skills: Strong verbal and written communication with the ability to multitask and navigate multiple computer systems simultaneously

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Mindset: A strong customer-focused and problem-solving attitude

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Experience (Nice to have): Previous customer service, contact center, or healthcare patient access experience; familiarity with Epic systems is an advantage

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Visible Gross Monthly Salary: $19,500 MXN

Your benefits:

Christmas Bonus: 30 days of salary

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Food Vouchers: $1,000 MXN monthly

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Insurance: Private medical insurance

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Law Benefits: Statutory benefits included

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Working Schedule:

Monday to Friday, 7:00 AM – 4:00 PM (TBD if Saturday)

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Location:

Guadalajara (On-site / Operational Modality: Site)