Descripción del puesto
Contact Center Specialist
Intugo, in partnership with a foreign company specialized in technology-enabled revenue cycle management (RCM) services for healthcare organizations, is looking for you
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Hook: Join our team today
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What you’ll do:
Handle inbound calls from patients, providers, and healthcare consumers in a highly professional and courteous manner
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Schedule and manage appointments across multiple partner clinics and facilities
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Verify consumer details, including demographics and insurance information, and accurately document all interactions in electronic health records (EHR) systems
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What you need:
Education: College degree completed (graduation mandate)
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Skills: Strong verbal and written communication with the ability to multitask and navigate multiple computer systems simultaneously
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Mindset: A strong customer-focused and problem-solving attitude
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Experience (Nice to have): Previous customer service, contact center, or healthcare patient access experience; familiarity with Epic systems is an advantage
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Visible Gross Monthly Salary: $19,500 MXN
Your benefits:
Christmas Bonus: 30 days of salary
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Food Vouchers: $1,000 MXN monthly
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Insurance: Private medical insurance
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Law Benefits: Statutory benefits included
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Working Schedule:
Monday to Friday, 7:00 AM – 4:00 PM (TBD if Saturday)
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Location:
Guadalajara (On-site / Operational Modality: Site)