Case Worker

Location: On-site – El Poblado, Medellín, Colombia Job Overview: We are looking for a Case Manager / Customer Service Representative to support a New York food assistance program. The program provides free medically tailored food services to families living in New York who have chronic health conditions through the 1115 Waiver. Responsibilities: Manage and follow up on assigned cases.

Conduct eligibility screenings and assessments.

Provide customer service via phone and other communication channels.

Make outbound and receive inbound calls.

Maintain accurate case documentation and records.

Assist members throughout the enrollment and service process.

Perform other administrative and case management duties as needed. Schedule: Monday to Friday 8:00 AM – 4:00 PM

Rotating holiday schedule

Weekends off (Saturday - Sunday) Compensation: USD $900 per month.

Paid monthly on the 9th via PayPal or ARQ.

Performance-based bonuses available. Contract Type:

Independent contractor (service contract). This position does not include paid vacation, health insurance, pension contributions, or other employee benefits.